I was reading a pannel discussion abut BPO and outsourcing. The participants have stressed on the importance of aligning to the vendor and their culture for success of an ooutsourced project.
I have been working in this kind of industry since almost 6 years now. Obviously I prefer and encourage offshoring with my clients, but not many clients have understod the importance of aligning with vendor’s culture. During one of the project, I remember our CEO told us, align to their culture, then you can expect better results.
This is most forgotten part of such projects. The responsibility on both parties, vendor needs to understand the culture of client and client needs to understand vendors. I found some general outtings and discussion about sports or general issues tend to break this barrier. One should not feel, the technical part is one and all. Off course it is important, but alignment helps to cover a long road.
After all, we all would like to be treated well and respected at our work, is that right?
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